We want you to receive your piece in perfect condition, but sometimes things happen to packages while in transit that can't be controlled. If you’re a customer in the contiguous United States, you can add this layer of protection to make sure your package is covered if it happens to get lost, stolen, or damaged. To help mitigate these shipping issues, we provide enhanced protection to your order for a small fee at the time of checkout. This fee covers the following shipping issues:

When checking out, you have the option to add Shipping Protection to your order to protect your package if it is lost, stolen or damaged. If you experience a lost, stolen or damaged package, simply file a claim using our easy online form. Once approved we will immediately ship you out a replacement item(s) - depending upon stock availability. If the product is out of stock or unavailable, we will offer you a refund.

Shipping Protection costs $3.99 per order.

Claims for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days and no later than 30 days from the date the order was shipped.

Sometimes carriers cannot deliver packages due to an invalid address or other unexpected delivery barriers. The carrier may return such packages to wigs.com. In such cases, the package is not actually lost, therefore Shipping Protection does not apply. Wigs.com will contact the customer and arrange to have the package redelivered.

Before you file a claim, please check the status of the order. Shipping Protection only becomes valid from the moment the order is shipped.

Regrettably some orders may experience delays shipping due to inventory availability, inclement weather, internal delays at the fulfillment center, etc; such orders are “Unfulfilled”. Wigs.com is more than happy to refund you, should you wish to cancel an unfulfilled order.

Claims for packages marked "delivered" yet not received are considered stolen, and claims must be filed 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

Wigs.com may require a police report when the customer’s package is considered stolen.

*Note: Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony

Packages with the correct address and delivered to the wrong address are considered stolen and therefore will be covered by Shipping Protection.

Claims for damaged items must be filed within 15 days of the delivery date.

A product that is unusable due to damage incurred during shipment is considered damaged.

In order to process a damage claim the customer may be required to provide further evidence of the customer’s damaged item (i.e. photos or videos, etc.).

Wigs.com can offer the customer a refund for the item that is out of stock. The customer can always use that refund to order the item when it’s back in stock.

If the customer entered the wrong address at the time of order, Shipping Protection will not apply.

Claims filed outside of the timelines stated in the Lost, Damaged and Stolen Policies will not be approved by Shipping Protection.

Shipping Protection does not cover delays during transfit for whatever reason,

Please check with the carrier as carriers update their website with expected delays due to inclement weather or other barriers to expected delivery.

If the customer paid for expedited shipping but the package arrives outside of the expected window, please contact wigs.com.

Shipping Protection reserves the right to deny claims with no tracking number.

 In some cases Shipping Protection will request additional information from the customer in order to process a claim. In such cases, if the customer does not respond within 7 days of the request, the claim will not be approved and Shipping Protection will automatically close the claim. Customers can re-open the shipping issue by responding to the original email thread.

If the customer’s package has not shipped, Wigs.com can refund the shipping protection fee.

If the item has shipped, Shipping Protection is already protecting the package and the customer will not be refunded.