US Ground: Free for orders over $99 within the US (7-9 business days)*
US Ground: Standard shipping for orders under $99 (7-9 business days)
US 2nd Day Air: Faster delivery option for the US
US Next Day Air: Quickest delivery within the US
Canada Air: Standard shipping to Canada
Worldwide Expedited: International shipping with faster delivery
Note:
*All shipping promotions apply only to Ground shipments. US Air shipping is required for deliveries to Hawaii, Puerto Rico, and Alaska—US Ground is not available in these regions.
Shipping costs and delivery time estimates are calculated during checkout.
Do you offer free shipping?
We offer FREE Standard Shipping in the U.S. on orders over $99 and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.
Orders may take between 1-3 business days to process before shipping out.
Are there any additional charges for international orders?
**Wigs.com is not responsible for any duties, taxes, or additional charges that may be charged by Customs for international deliveries. International customers are able to pay their duty & tax fees at the point of checkout in the shipping section. The shipping rate and fees will be added to the order total. Any refused international packages (including Canada) will only be refunded 50% of the total amount of the products (only). Note: Ellen Wille items may only be shipped within US & Canada; International shipping not available for this brand.
Is a signature required for orders?
While Wigs.com requires a signature for clients to accept shipments/orders over $500, the client can have that waived through UPS My Choice. However, we do not recommend waiving the signature requirement because if the package is lost you have waived all liability; therefore, UPS cannot do a trace investigation to locate or recover the package.
Are there any additional shipping charges on orders?
For shipments returned to Wigs.com due to bad address information or refusal upon delivery, there will be a $20 fee automatically charged. Shipping and handling charges are non-refundable in the event of a return of any kind. This applies to US orders only.
Why is my package not arriving on time?
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as business days and should be considered when calculating shipping times. If you need additional information, please email orders@wigs.com.
If you are concerned with weather delaying your order, check the Service Alerts page on UPS or USPS for updated notices about shipping delays due to weather.
