I purchased the Ellen Wille “Nuance” wig in May 2024, spending nearly $2,000. I 100% followed the care instructions to the letter in the box, using only the products specifically recommended for this model. I washed and styled it gently, always in the correct direction, with the proper brushes and heat tools. Despite this, by October/November 2024, the wig started tangling badly and became increasingly unwearable.
In December 2024, I contacted customer support and received care products and instructions, but they didn’t help. The wig tangles immediately after washing and styling, even with the slightest head movement or contact with air (see attached). It looks like a matted mess — completely unwearable.
I understand that wearing a wig can come with some discomfort, especially for someone without natural hair. But when a wig of this price becomes unpresentable and unusable after just a few months, it is not normal. I believe this is either a manufacturing defect or a serious design flaw.
Unfortunately, the brand’s representative has not offered any real solution — no replacement, no refund — despite my detailed and polite communication. I feel completely let down. I hope this review helps other buyers make a more informed decision.
